Privacy Policy
We're committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
1. Introduction
Welcome to StackViral ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our no-code website creation platform for freelancers.
2. Information We Collect
2.1 Information You Provide to Us
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Business information, contact details, and professional credentials
- Website Content: Information you add to your website including gigs, services, and business details
- Payment Information: Payment gateway credentials (Stripe, PayPal, etc.) that you connect to your account
- Communication Data: Messages, support tickets, and other communications with us
2.2 Information We Collect Automatically
- Usage Data: How you interact with our platform, pages visited, and features used
- Technical Data: IP address, browser type, device information, and operating system
- Analytics Data: Website performance metrics and user behavior patterns
- Cookies and Tracking: Information stored on your device to enhance your experience
2.3 Information from Third Parties
- Payment Processors: Transaction data from your connected payment gateways
- Domain Providers: Domain registration and DNS information
- Analytics Services: Website traffic and performance data
3. How We Use Your Information
3.1 To Provide Our Services
- Create and manage your website and account
- Process payments and manage subscriptions
- Provide customer support and technical assistance
- Send important service-related communications
3.2 To Improve Our Services
- Analyze usage patterns to enhance platform functionality
- Develop new features and services
- Conduct research and analytics
- Ensure platform security and prevent fraud
3.3 To Communicate With You
- Send service updates and announcements
- Respond to your inquiries and support requests
- Provide marketing communications (with your consent)
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Personal Information
StackViral does not sell, rent, or trade your personal information to third parties.
4.2 Limited Sharing for Service Provision
We may share your information with:
- Service Providers: Companies that help us operate our platform (hosting, analytics, payment processing)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets
4.3 Your Website Visitors
Information you display on your website (contact details, services, etc.) is publicly accessible to your website visitors as intended.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Export your data in a portable format
- Opt-out of marketing communications
6.2 Cookie Preferences
You can manage cookie settings through your browser preferences or our cookie consent tool.
6.3 Payment Gateway Data
You control the payment information stored with your connected payment gateways (Stripe, PayPal, etc.). We do not have access to your full payment details.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Third-Party Services
Your website may integrate with third-party services (payment gateways, analytics, etc.). These services have their own privacy policies, and we encourage you to review them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our platform.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Maling Address: 539 W. Commerce St #4846 Dallas, Texas 75208, United States
Office Address: 965, 6th Lane, Church Road, Hingurakgoda, 51400, Sri Lanka
Phone: +1 (702) 302-1038, +94 27 205 4196
13. Legal Basis for Processing (EU Users)
If you are in the European Union, our legal basis for processing your information includes:
- Contract: To provide our services under our Terms of Service
- Legitimate Interest: To improve our services and ensure security
- Consent: For marketing communications and optional features
- Legal Obligation: To comply with applicable laws and regulations
Questions About Privacy?
We're here to help. If you have any questions about our privacy practices or need to exercise your rights, don't hesitate to reach out to our support team.